Return Policy
At CELOSIA, we pride ourselves on exceptional customer service and ensuring our customers' satisfaction. Your happiness is our top priority, and we are dedicated to resolving any concerns with your order.
100% Money-Back Guarantee
We stand behind the quality of our products with a comprehensive 100% money-back guarantee. This covers any products that arrive defective or sustain damage during shipping. If you are dissatisfied with your purchase for any reason, rest assured, we will work to rectify the situation.
How to Process a Return
For efficient processing of returns, please contact our support team at support@mycelosia.com. Include a photograph of the item in its original packaging to address any quality or sizing discrepancies. When initiating a return request via email, kindly use "Return" as the subject line and provide a detailed description of the issue.
Returns Policy
- Our Returns Policy is valid for 30 days from the date of delivery to your address.
- Returns or exchanges are not possible after this 30-day period.
- This policy applies exclusively to original orders, not to items that have already been exchanged.
- To qualify for a refund or exchange, all items must be returned with their original tags intact.
Shipping Information
We take great pride in providing complimentary shipping to our valued customers at CELOSIA. However, please note that the costs associated with return shipping are not covered under our policy.
Contact Us
For any inquiries regarding returns, please do not hesitate to reach out to us at support@mycelosia.com.
Your satisfaction is our priority. If you are not completely satisfied with your order, please contact our support team, and we will make every effort to assist you.